How can we help?

Purchases

I paid, but Pro didn’t unlock

Open Settings in the app and tap Restore purchases. It asks the App Store or Google Play for your purchase and unlocks Pro without charging you again. If that doesn’t do it, email us with the support IDshown at the bottom of the same section and we’ll find the purchase.

New phone

Install the app, sign in to the same App Store or Google Play account you bought with, and tap Restore purchases. Pro follows your store account. Your learning progress lives on the device, so it starts fresh on a new one.

Cancelling a subscription

Subscriptions are managed by the store, not by us. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments and subscriptions → Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Pro until the period you paid for ends.

Refunds

Apple and Google handle refunds under their own rules; we can’t issue them from our side. Apple: reportaproblem.apple.com. Google: Play refund request.

Audio

A word won’t play

The first time you hear a word, the app downloads its recording, so it needs a connection once. After that the word plays offline. If a dictation exercise can’t get its audio, it turns into a read-and-type exercise rather than blocking you. If a specific word never plays, tell us which one.

Typing

Using your phone’s own Arabic keyboard

The app has its own on-screen keyboard, and you can switch to the system keyboard in Settings. Adding an Arabic keyboard to your phone takes a minute; the guides for iPhone, Android and Gboard walk through it, and there are more under Set up your keyboard in the footer.

Letters look broken or unjoined

Arabic letters connect to their neighbours, and a few older Android builds draw them apart when each letter has its own colour. We work around it, but if you see gaps or floating dots, send a screenshot with your phone model and Android version.

Your data

• There is no account. Your progress is on your device, and deleting the app deletes it.
• To see or delete the purchase record we hold, email us with your support ID.
• The details are in the privacy policy; the rules of the road are in the terms.

Something else

A wrong definition, a lesson that feels off, a typo, an idea: all welcome. Email contact@bobolabs.fi. For a bug, the phone model, OS version and what you tapped before it happened save a round trip.